Sorry, we are no longer accepting registrations for this course. Please contact our office to find out if it will be rescheduled, or if alternative classes are available.
It can't go on; something has to change! You've gotten multiple complaints from employees or colleagues describing how difficult it is to work with a certain individual. You may feel helpless. This session will convince you that you aren’t helpless and that there are concrete and practical strategies you can use directly with abrasive people, whether they are your employees, colleagues, or even your own boss. You will learn why many hesitate to intervene, and you will have a better understanding of the dynamics underlying abrasive behavior. Your new knowledge and skills will assist you in reducing workplace suffering and increasing your organization’s overall performance and effectiveness.