Nondefensive Communications for Human Service Professionals: How to Deal with Difficult Clients


Dates:April 12, 2019
Meets:F from 9:00 AM to 4:30 PM
Hours:7.50
CEUs:6.00
Location:Shady Grove
Instructor:Jennifer Alfonso, LCSW-C
Fee: $145.00

Sorry, we are no longer accepting registrations for this course. Please contact our office to find out if it will be rescheduled, or if alternative classes are available.

Do you ever feel defensive, frustrated or helpless when dealing with difficult clients or situations? Learning how to respond to people who may attack, blame, withdraw, or sabotage is a necessary skill to communicate nondefensively. Developing skills to communicate clearly without engaging in power struggles is necessary for both your professional and personal life.